Masterson Staffing Solutions
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8 Crucial Tips on How to Retain Employees in a Call Center

Unemployment is at an all time low, making it one of the most difficult times in recent history to find quality talent. As the manager of a call center, this makes it all the more important that you hang onto the talented agents that you currently have. But, unfortunately, the average turnover rate at call … Continue reading 8 Crucial Tips on How to Retain Employees in a Call Center

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How These 5 Myths About Working With a Recruiting Agency Could Be Holding Up Your Job Search

The most common ways job seekers look for employment is through online job boards, social media, and word of mouth. They rely on their own networking and research to find employment opportunities that help meet their career aspirations. But what if we told you this could be dragging out your job search or holding your … Continue reading How These 5 Myths About Working With a Recruiting Agency Could Be Holding Up Your Job Search

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How to Take Your Job From Seasonal to Full-Time: 5 Helpful Tips

Many companies leverage seasonal workers to help business run smoothly during peak business times. But while seasonal jobs are temporary by definition, that doesn’t mean they can’t turn into full-time employment. In fact, seasonal jobs present a great long-term opportunity for job seekers. Whether you’re looking for a short-term gig that provides supplemental income or … Continue reading How to Take Your Job From Seasonal to Full-Time: 5 Helpful Tips

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How to Write a Call Center Agent Job Description That Wins Top Talent

According to the Deloitte 2017 Global Contact Center Survey, nearly 90% of companies named improving the customer experience as the primary goal of call centers. And to achieve this goal, it comes as no surprise that high-quality call center talent is a must to provide accurate service and seamless customer interactions. But it isn’t exactly … Continue reading How to Write a Call Center Agent Job Description That Wins Top Talent