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How to Write a Call Center Agent Job Description That Wins Top Talent

According to the Deloitte 2017 Global Contact Center Survey, nearly 90% of companies named improving the customer experience as the primary goal of call centers. And to achieve this goal, it comes as no surprise that high-quality call center talent is a must to provide accurate service and seamless customer interactions. But it isn’t exactly … Continue reading How to Write a Call Center Agent Job Description That Wins Top Talent