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How to Write a Call Center Agent Job Description That Wins Top Talent

According to the Deloitte 2017 Global Contact Center Survey, nearly 90% of companies named improving the customer experience as the primary goal of call centers. And to achieve this goal, it comes as no surprise that high-quality call center talent[...]

Job Tips

A Day in the Life of a Medical Assembler: What They Do and Why It’s Important

The medical device manufacturing industry is growing at an incredible rate, with 11.6% growth expected worldwide. The Minnesota Medical Alley alone is the No. 1 medical technology cluster in the world, experiencing 14% job growth and generating billions of dollars[...]

Job Seeker Tips

From Loan Processor to Underwriter: These Are the Skills Modern Mortgage Professionals Need

Since the recession, mortgages are finally starting to rebound in the market. But after so many years of decline in approved mortgages, this leaves lending institutions short staffed. This is good news for mortgage professionals as it means you’re a[...]

Interview Tips

9 Common Administrative Assistant Interview Questions and How to Answer Them

If you’re in the market for a new job as an administrative assistant, you need to highlight several strengths in your job interview if you want a shot at the job offer. In such a multifaceted role that can require[...]

Interview Tips

From Loan Officer to Credit Investigator: 19 Common Mortgage Job Interview Questions & How to Answer Them

Loan originations are reaching a new high in the post-recession era, according to Magnify Money. With more loans and mortgages being approved, lending institutions need more quality mortgage job seekers like yourself to join their team and keep up with[...]

Job Seeker Tips

How to Write a Stand-Out Call Center Resume

According to Microsoft’s 2017 State of Global Customer Service Report, 74% of customers contact customer service via the phone, making call centers the most used customer service channel. If companies want to leave customers with an exceptional customer service experience,[...]

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